• The primary objective is to come alongside leaders and identify a Message, first to their team internally and secondly a message to their consumer externally. To establish principles to commit to that audit decision making and sustainably create a unique Culture that has its own life and inspires full effort work, staff retention, and growth of business.

• Curate an orientation process that your team believes in. Understand the power of language and commit to speaking in a way that inspires and encourages your team. Commit to your established principles to audit decision making, sustain accountability, and create a commitment to positivity.

• This track is designed to help your team create a holistic, unforgettable guest experience that drives loyalty and revenue. From optimizing steps of service and designing immersive atmospheres to personalizing guest interactions and streamlining service recovery, we’ll guide you in building a brand that guests love and return to. Through expert insights, tailored strategies, and hands-on training, we’ll help you transform every touchpoint into an opportunity to elevate your guest’s experience.

• This track is designed for hospitality leaders and teams looking to elevate every aspect of their operation — from the menu to the bottom line.

  We’ll cover key areas including:

  Menu Development & Product Identity – Craft a menu that reflects your brand and drives sales.

  SOP Development – Create clear, consistent standards that set your team up for success.

  Staff Efficiency – Improve turn times, upselling through product knowledge, and maximizing team performance.

  Cost of Goods Sold (COGS) – Cost your program for profitability, not just presentation.

  Inventory Systems – Streamline tracking to reduce waste and control costs.

  Task Management – Establish clear opening, closing, and daily service routines.

  We’ll also take time to understand and address the unique challenges your business or team may be facing, offering tailored solutions that are practical and results-driven.

• Increase guest satisfaction & revenue with strategic pricing and menu engineering:
  Enhance guest experience with balanced selections and pairings
  Optimize costs by streamlining ingredients and reducing waste
  Boost bar sales with expertly crafted cocktails, beer, and wine offerings
  Strengthen your brand with a cohesive and enticing food & beverage identity

• This service offers a fresh, unbiased look at your day-to-day operations through the eyes of a real customer. From the front desk and first impression to the final transaction, we evaluate how closely your team’s performance aligns with your brand standards, values, and customer expectations.

• Whether a hospitality brand, retail store, or service-based business, our audits reveal the gaps you can’t see—and provide actionable insights to help you close them.

• Whether you're new to fine dining or refining years of experience, this session is designed to sharpen your service skills, elevate your professional presence, and reinforce the standards of true hospitality excellence.

• In the world of fine dining, every detail matters — from the way we greet a guest to the way we anticipate their needs and deliver unforgettable experiences. Today, we’ll explore the key steps of service that define a refined dining experience, cultivate the mindset required to consistently deliver luxury-level service, and review the etiquette that sets the standard in our industry.

• Our goal is to not just meet expectations, but to exceed them — creating moments that feel seamless, thoughtful, and exceptional.

• Whether you're stepping into a kitchen for the first time or sharpening your operations in an established culinary setting, this session will build a strong foundation in safe food handling practices and the critical discipline of Mise en Place.

• Enhance your team’s wine knowledge with a comprehensive Wine Training Session! This session introduces understanding wine regions and grape varieties to mastering the art of tasting, recognizing wine structure, and perfecting wine service.

Hands on bartender training with. an introduction to bartending techniques, classic cocktails, cocktail structure and how to navigate guest questions and make recommendations.

• Looking for expert guidance to take your business, menu, or operations to the next level? Consider one-on-one coaching provide personalized support tailored to your unique challenges and goals.

• Leadership Insights.

• Strategic advice on menu development, pricing, and profitability.
  Expert insights on streamlining operations and enhancing customer experience.
  Actionable solutions to boost sales and optimize your business.

• Whether you need a single session for quick insights or ongoing support for long-term growth, direct access to industry expertise—whenever you need it.

• Let’s strategize, refine, and grow together.